SmallTalk logo
Mock Job Interview
English Level Test
Vocabulary Booster
IELTS Speaking Simulator
IELTS Writing Simulator

Assessment Test

Teaching Assistant for Schools

Learning Tools for Employees

Customer Success Manager

hug icon

The opportunity

SmallTalk2Me is an AI-based tool for assessing and improving spoken English. We enable companies to assess their candidate's and employee's language proficiency and help non-native English speakers enhance their communication ability.

Our mission is to help businesses of all sizes to up-level the quality of communication of their customers' service and within their international teams.

Our ambitious goal is to be #1 Tool in language proficiency assessment. To achieve the goal, we're looking for a Customer Success Manager to join our Customer Success team.

In this role, you will be responsible for:

  • successfully onboard new business users by training them
  • be the primary point of contact and build strong long-term relationships with key customer accounts and customer stakeholders
  • deliver high levels of customer satisfaction
  • create and manage feedback loops, gathering actionable insights that will inform the product roadmap
  • track all customer-related activities and deliverables, pipeline management, and revenue projection
  • acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience
  • communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders.

We're looking for someone who:

  • has a proven track record of delivering very high customer satisfaction scores
  • excellent verbal and written communication skills to communicate product ideas to customer
  • strong customer service and interpersonal skills for dealing with different types of customers
  • time management and multitasking skills in order to handle multiple tasks and customers at once
  • advanced negotiation skills.
  • self-motivated and able to thrive in a results-driven environment.

Email your resume to
To apply