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Customer Success Manager
The opportunity
SmallTalk2Me is an AI-based tool for assessing and improving spoken English. We enable companies to assess their candidate's and employee's language proficiency and help non-native English speakers enhance their communication ability.
Our mission is to help businesses of all sizes to up-level the quality of communication of their customers' service and within their international teams.
Our ambitious goal is to be #1 Tool in language proficiency assessment. To achieve the goal, we're looking for a Customer Success Manager to join our Customer Success team.
Responsibilities
In this role, you will be responsible for:
- successfully onboard new business users by training them
- be the primary point of contact and build strong long-term relationships with key customer accounts and customer stakeholders
- deliver high levels of customer satisfaction
- create and manage feedback loops, gathering actionable insights that will inform the product roadmap
- track all customer-related activities and deliverables, pipeline management, and revenue projection
- acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience
- communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders.
Qualifications
We're looking for someone who:
- has a proven track record of delivering very high customer satisfaction scores
- excellent verbal and written communication skills to communicate product ideas to customer
- strong customer service and interpersonal skills for dealing with different types of customers
- time management and multitasking skills in order to handle multiple tasks and customers at once
- advanced negotiation skills.
- self-motivated and able to thrive in a results-driven environment.
