AI English Assessment for Call Centers & BPO
Fast, accurate 15-minute
Speaking Test for customer service and support teams
AI-powered platform for accurate, detailed assessment of English speaking skills.
Make data-driven decisions when hiring new agents, promoting top performers, and training your call center and BPO teams.
Go beyond standard English tests – measure real communication skills
Choose to test English speaking skills or writing skills, or both, or design a custom branded test. Send test invitations directly from SmallTalk2Me or through your ATS.
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Invite candidates or employees
Simple steps to set up SmallTalk2Me’s AI English Assessment
How does it work?
Agents take the English assessment anytime, anywhere – using their computer or mobile phone with a headset to record their answers.
15-minute online speaking test
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As soon as the test is complete, you get the CEFR level and a full language proficiency profile. Identify the best candidates for customer-facing roles or spot training needs in your current team.
Get the results
Our web-cloud platform makes it easy for you to request tests and view results. Alternatively, you can integrate SmallTalk2Me with your own system using our API.
Automate your workflow
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Why SmallTalk2Me is the right English assessment for your team
CEFR Scoring
Detailed Report
Cloud Platform
Expires in 7 Days
Detailed Report
Cloud Platform
Expires in 7 Days
CEFR Scoring
Detailed Report
Cloud Platform
Support
Expires in 1 Month
Detailed Report
Cloud Platform
Support
Expires in 1 Month
CEFR Scoring
Detailed Report
Cloud Platform
API Integration
Support
Tests Customization
Results Export
Performance Tracking
Tests Valid for Contract Term
Detailed Report
Cloud Platform
API Integration
Support
Tests Customization
Results Export
Performance Tracking
Tests Valid for Contract Term
Accurately Assess English for Call Center & BPO Roles
Enterprise
Pay-as-you-go
Special Price
$10 per test
$0
Scalable solution for teams & high volume
No commitment, pay only when you need
Try it out risk-free
Trial
Quickly measure applicants’ speaking, listening, pronunciation, and fluency skills with an AI-powered oral English test built for customer-facing teams
Who is SmallTalk2Me Assessment for?
Recruiters & HRs
Training & L&D Managers
Operations & Quality Leaders
Stop wasting time interviewing unqualified candidates. With our AI-powered oral English test for call centers and BPO, recruiters can quickly identify agents with the right speaking, listening, and fluency skills for customer-facing roles.
Place agents in the right training programs.
SmallTalk2Me helps training managers in call centers and BPOs evaluate employee English proficiency and design targeted learning paths.
SmallTalk2Me helps training managers in call centers and BPOs evaluate employee English proficiency and design targeted learning paths.
Leverage SmallTalk2Me to ensure your teams consistently meet client communication standards. Our CEFR-aligned reports provide actionable insights to monitor performance, track improvement, and make informed promotion or retention decisions.
Managing Director &
Stanford University Lecturer
Stanford University Lecturer
"SmallTalk2Me is an exciting company that applies cutting-edge AI to create a high-quality English assessment solution for the mass-hiring needs of call centers and BPOs, helping recruiters quickly identify customer-ready agents among non-native English speakers."
Ravi Belani
Ready to streamline English testing for your call center team?
FAQ
Our AI-powered English assessment evaluates candidates’ CEFR level with 95% accuracy, significantly higher than traditional human raters (80–85%). The system provides results in half-level increments (A2, A2+, B1, B1+, B2, B2+, C1, C1+), ensuring precise measurement of English speaking, listening, and fluency skills for call centers, BPOs, and global teams.
Yes. SmallTalk2Me equally understands the native speakers from different countries and can recognize common accents, such as Indian, Filipino, East European, etc.
All assessment tasks and speaking prompts are developed by language experts and certified ESL specialists with experience in TOEFL, IELTS, and Cambridge exams. The tests are aligned with the Cambridge English Scale and mapped to CEFR standards, the global benchmark for measuring English proficiency, so HR and L&D managers can trust the results.
Yes. SmallTalk2Me offers API integration with leading Applicant Tracking Systems (ATS) such as Greenhouse and Workday, as well as with custom in-house recruitment platforms. This allows companies to automate English assessment invitations, scoring, and reporting directly within their existing workflow.
Yes. SmallTalk2Me offers custom white-label options, allowing you to add your company logo, brand colors, and personalized messaging to both the invitation emails and the test interface.
Yes. SmallTalk2Me lets you customize assessment content to match your company’s roles, workflows, and industry scenarios. For example, call centers and BPOs can add customer service dialogues, technical support tasks, or sales conversations so the test measures the exact skills your teams need.
Yes. Alongside our oral English assessment, SmallTalk2Me offers tests for writing, listening, and other skills, so you can evaluate multiple abilities in one platform.
Yes. Use it to pre-screen candidates and to place employees into targeted programs with measurable progress.
Immediately after completion – CEFR level and a detailed profile with recommendations.
Request a demo and see SmallTalk2Me’s AI English Assessment in action
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